Contact Expo Hire for hire enquiries, order tracking, and account assistance. Reach our team by phone, email, or live chat 7 days a week for direct...
Event organisers require quick access to information regarding equipment hire, from initial quotes to ongoing order support. Direct communication with a knowledgeable team provides quick answers to your questions, keeping event plans on track. Multiple contact methods support your requirements for planning an upcoming event or managing current equipment deliveries.
Direct Support from Our Team
Our experienced team offers direct assistance across various channels. We aim to provide clear responses to help you progress hire enquiries and manage existing orders.
- Live Chat: Live Chat operates 8am to 8pm. Connect with a team member for immediate assistance. This channel works well for checking product availability, getting quick updates on order status, or clarifying product specifications.
- Phone Support: Reach our team by telephone Monday to Friday, 8am to 6pm. Use phone support for complex enquiries, urgent assistance, or detailed discussions about your event requirements. We guide you through equipment options and hire processes.
- Email Enquiries: Send detailed questions or requests for documentation via email. We commit to responding to all emails within two working hours during business operating times. This option suits non-urgent requests or when you need to provide extensive details about your event.
Our team works seven days a week for many services. You receive support when you need it. We focus on giving you precise details for your event equipment hire.
Online Tools and Self-Service Options
Robust online tools manage your hire experience outside of direct contact hours. These resources are available 24 hours a day, providing convenience and immediate access to information.
- Account Management: Log into your Expo Hire account to view past orders, update contact details, or manage your preferences.
- Order Tracking: Monitor the status of your current orders, including dispatch and estimated delivery times. You can see your equipment's journey from our depot to your event location.
- Quote Generation: Build and generate detailed hire quotes online at your own pace. Add items to your basket, select hire dates, and receive a transparent breakdown of costs. You can save quotes for later review or convert them into an order.
- Frequently Asked Questions (FAQs): Our FAQ section provides immediate answers to common enquiries. You might find solutions to questions about delivery, payment, equipment operation, or collection processes without contacting us.
Visiting Our Birmingham Depot for Collections
If you prefer to collect your equipment or return items yourself, our Birmingham depot welcomes visitors by prior arrangement. We prepare your items for collection at your scheduled time. This provides a quick turnaround.
Our depot operates for collections and returns Monday to Friday, between 8am and 4pm. Please arrange your collection or return slot in advance through your hire coordinator or via our contact channels for a smooth process. Expo Hire's location provides easy access to major road networks, making transport efficient for you.
