We've designed our Minor Damage Waiver Scheme to alleviate the added burden of a hefty security deposit and make your event planning experience as smooth as possible.
At Expo Hire UK, we understand that planning an event can be a stressful process. The last thing you need is the added burden of a hefty security deposit on top of your hire and delivery charges. That's why we've designed our Minor Damage Waiver Scheme to alleviate this pressure and make your event planning experience as smooth as possible.
We know that cash flow can be a significant concern when organizing an event. A large security deposit can strain your budget and potentially jeopardize your event's success. With Expo Hire, you don't have to worry about this. We've designed our services with your needs in mind, understanding the potential stress that can come from worrying about potential breakages or losses.
To help you avoid these concerns, we've introduced our free damage waiver scheme. This scheme covers any minor damage and normal wear and tear at no extra cost to you. This means that instead of us chasing you for a lost glass or a broken plate, these minor incidents are covered by the scheme. This results in less stress for you and us, creating a better experience for everyone involved.
However, we do expect our customers to exercise a duty of care while hired items are in their possession. Any excessive or negligent damage or loss will be charged at a cost of ten times the hire price. Therefore, we ask our customers to ensure all items are stored correctly and securely when not in use, and that hire equipment is used in the correct manner. For full details on how this scheme works, please read our terms and conditions.
Large Scale Festival Orders
For large scale festival orders, please note that a refundable security deposit may be required. This deposit is fully refundable, provided the hired items are returned in good condition. This measure is necessary to cover the high risk associated with large scale events and to ensure that we can continue to provide high-quality equipment for all our customers. Please contact us for details.
Please note that we automatically charge a small refundable security deposit for beer steins. Due to their popularity during Oktoberfest and Christmas parties, beer steins are prone to being kept as 'souvenirs' by guests and to mitigate the risk of charges due to theft we strongly recommend that event organisers implement a glass deposit scheme for these items.
This involves giving guests a token and charging guests a small, refundable deposit when they receive their beer stein, which is returned to them when they return the glass and token. This encourages guests to keep track of their glasses and significantly reduces the likelihood of loss or theft. By implementing this simple measure, event organisers can ensure the safe return of our beer steins and avoid unnecessary charges.