Live Vehicle Tracking

We know there is nothing worse than waiting on hold or even for a call back from our staff while they check a driver’s location, you can track your delivery online without needing to call us

eg. B40 1NT
eg. BCH-12345678

Anyone who has waited in for a delivery will know how quickly impatience can strike, especially when there is no clue when a driver will arrive. Throw in the stress of preparing for an event and it’s a recipe for a fraught day, especially if a wait drags on late into the afternoon.

We understand this feeling well; we’ve spoken to enough customers over the phone to realise that it’s important for most people to have some idea of when a driver is going to turn up so that they can plan the rest of their day. As part of our commitment to innovate and improve our service to customers, we’ve rolled out live delivery tracking.

As is standard in the event hire industry, we confirm details of an order the day it’s due for delivery to ensure we have all the correct information for our customer and that they’re expecting us.

However, we take this one step further by texting our customers on the day of delivery to confirm what stop in our driver’s schedule they are, and texting again to confirm when we’re directly en route.

With this in mind, we also include a live tracking link with our texts. This link will show where the driver is on the map when he is in range, along with the current estimated time to get to your stop.

We’ve set this tracking up to help ensure all our customers have as much information about their delivery as possible, without needing to call us. We know there is nothing worse than waiting on hold or even for a call back from our staff while they check a driver’s location.

And of course, as you’d expect we repeat this process with collections too.

Read what our customers have said in their feedback about our delivery and collection process.