Day before delivery
The day before your delivery, you receive a confirmation email with your delivery time window and driver name. Check the details and contact the team straight away if anything needs correcting.
Delivery day tracking
On delivery day, a text message arrives when the driver sets off. It includes a live tracking link showing the driver's current position and estimated arrival time. You can check progress without calling the office.
Collection day tracking
The same system applies for collection. When the driver sets off to collect your hired items, you receive the same tracking SMS with a live map link, so you can have everything packed and ready at the collection point.
If the driver has not arrived
If the driver has not arrived by the end of your time window, call the team directly. Do not wait for the tracking to update on its own. The office can reach the driver and give you an updated ETA.
See also: How to Order | Delivery Areas