Read Expo Hire FAQs covering delivery, cancellations, order changes, Send It Back Dirty and B2B hire across England and Wales.
This page brings the main customer questions into one place. It covers ordering, delivery, pricing, equipment use, payment, cancellation, damage waiver, and collections. If you need a venue-specific answer or a live stock check, contact the team before you place the order.
Yes. Add items to your basket, enter your postcode and dates, and use the checkout to generate a quote before payment.
Expo Hire supplies businesses, venues, caterers, event planners, schools, care providers, charities, and public sector teams. The service is B2B and the Consumer Rights Act does not apply.
Build the order online. Each product page shows live stock for your dates and quantity, and the basket updates pricing as you add items.
Yes, if stock is available and the request is made at least 7 days before delivery. Use the account area or contact the team with the order number.
No. Once the order is confirmed, items cannot be removed or swapped out.
Expo Hire delivers across England and Wales. Scotland and Northern Ireland are not covered.
Delivery starts from £40 ex-VAT and is calculated by road distance from the nearest depot when you enter the postcode at checkout.
Standard delivery and collection windows run between 8am and 8pm. Timed morning or afternoon windows can be added for an extra charge.
Yes. Expo Hire delivers and collects seven days a week, including weekends and Bank Holidays. Weekend surcharges apply.
No. The equipment only needs to be accessible to the driver. Collection from an unattended site is at the customer's risk.
Yes. Birmingham self-collection is available Monday to Friday, 7am to 3pm, by arrangement.
No. Website prices are shown ex-VAT and VAT is added at checkout.
The standard hire period is 3 days, usually delivery day, event day, and collection day.
No. Expo Hire does not take a security deposit on standard orders.
Orders over £500 with delivery more than 28 days away can use the Large Order Deposit Scheme, with 25% paid upfront and the balance due before delivery.
No. Expo Hire is dry hire. Equipment is delivered clean and tested, and your team handles setup and use.
No. Drivers cannot connect LPG or gas equipment. The customer must provide a competent operator.
Many commercial catering items need 16A or 32A power, not a domestic 13A socket. Check the product specification before you book.
Fridges and freezers should arrive the day before the event so they have time to stand and pull down to temperature.
Furniture should be returned clean and dry. Crockery, cutlery, and glassware do not need washing, but you must scrape food waste, empty drinks, and repack the items ready for collection.
Send It Back Dirty covers washing only. It does not remove the need to scrape plates, empty glasses, or stack the equipment properly for collection.
Cancellations more than 28 days before delivery receive a 75% refund. Cancellations 14 to 28 days before delivery receive 50%. Cancellations under 14 days receive no refund.
Yes. The free Minor Damage Waiver covers normal accidental breakages such as chipped crockery or broken glasses during use.
The waiver does not cover loss, theft, wilful damage, or large-scale losses.
Items outside the waiver can be charged at the replacement rate set out in the hire terms.