Understand Expo Hire's event equipment hire process. Find details on ordering, stock availability, delivery, collection, payment terms, and...
Event organisers, venue managers, and production companies rely on clear processes when hiring equipment for corporate events, parties, or conferences. You avoid complications during your event by understanding the practical aspects of equipment hire. This section answers common questions about working with Expo Hire.
You can place orders through the Expo Hire website, by email, or over the telephone. We recommend checking stock availability for your required items and specific event dates. Book at least 7 to 10 days in advance for larger orders and peak seasons. Expo Hire accommodates last-minute requests, but stock levels dictate availability.
Expo Hire sets a minimum order value for all hires, excluding delivery and collection charges. Standard orders require a £50 minimum value. Expo Hire sets a £200 minimum order value for hires including a specific setup service.
You can amend orders up to 72 hours before the scheduled delivery date, subject to item availability. Cancellations made less than 72 hours before delivery incur a 50% charge of the total hire fee. For cancellations within 24 hours, the full hire fee applies.
Expo Hire delivers and collects equipment across mainland UK. Our standard delivery and collection window is 9:00 to 17:00, Monday to Friday. Specific time slots outside this window, or for weekend events, may incur additional charges. You must ensure clear, safe access for our delivery teams at both locations. Upon delivery, you or a designated representative must sign for the equipment. This confirms receipt and condition. You assume responsibility for all hired items from the point of delivery until collection by Expo Hire.
You are responsible for the security and safekeeping of all equipment while it is in your possession. Expo Hire will charge you the full replacement or repair cost for any loss or damage occurring during the hire period. Please return items clean and dry, packed in their original containers or crates. Additional cleaning charges apply for items returned dirty.
You must pay in full before the hire date. Expo Hire accepts all major credit and debit cards, and bank transfers. For larger accounts or frequent hirers, we offer credit accounts subject to approval and specific terms. Expo Hire may require a security deposit for new clients or high-value orders. Expo Hire refunds this deposit upon the safe return and inspection of all equipment.