Read our faqs hire policies to understand the event equipment ordering process. Expo Hire displays live pricing, online booking, and nationwide delivery.
Event organisers, venue managers, and production companies rely on clear processes when booking equipment for corporate events or conferences. You avoid complications during your event by understanding the practical aspects of our service. This section answers common questions and serves as your primary faqs hire resource.
You place all orders directly through the Expo Hire website. We operate a fully online booking system, meaning you never need to make a phone call to secure your items. Prices and live stock levels appear on every product page. Book at least seven to ten days in advance for larger orders and peak seasons. We accommodate last-minute requests based on real-time availability.
Standard orders carry a £50 minimum value, excluding delivery and collection charges. Hires requiring specific setup services carry a £200 minimum value. You can amend orders up to 72 hours before the scheduled delivery date, subject to item availability. Cancellations made less than 72 hours before delivery incur a 50% charge of the total fee. Cancellations within 24 hours incur the full fee.
Expo Hire delivers and collects equipment across 11 regional depots in England and Wales. We calculate delivery from £40 ex-VAT based on road distance from your nearest depot. Our standard delivery window runs from 9:00 to 17:00, Monday to Friday. You receive live vehicle tracking and an SMS ETA on your delivery day. A designated representative must sign for the equipment upon arrival. You assume responsibility for all items from the point of delivery until our team collects them.
You remain responsible for the security of all equipment while it is in your possession. We include a Free Minor Damage Waiver on every order to cover accidental scratches or minor wear. You face charges for full replacement or repair costs for severe damage or loss occurring during the hire period. Our "Send It Back Dirty" service applies to all crockery, glassware, and cutlery. You return these items unwashed, and we handle the cleaning. Please return all other items clean and dry, packed in their original containers.
You must pay in full before the hire date. We accept all major credit and debit cards alongside bank transfers. We do not require a security deposit for standard orders. You have the option to pay a 25% advance deposit on orders over £500 to secure your booking. Clients booking furniture hire or catering equipment hire process everything instantly through our platform. Consult this faqs hire guide for any final clarifications. Stock levels update in real time, so select your hire dates to check availability and confirm your order online.
All our canopies and sidewalls are made with flame retardant material to BS 7837: 1996, DIN 4102-B1 & DIN 4102-B2 (for use in public places).