Now Christmas is out of the way, it's time once again to gear up for the wedding season
Spring means three things for us – warmer days, lighter evenings and weddings! Although it's still early January, we've already seen customers browsing our online catalogue for chair hire, linen and catering equipment hire ready for their wedding in the coming months. With this in mind we’ve put together this short guide to getting the best from your wedding hire to help make sure your big day is special for the right reasons.
One of the things we can guarantee every year is that we'll be rushed off our feet from April until September. Wedding hire orders come in thick and fast, and as much as we do our best to maintain good stock levels and keep delivery schedules from hitting capacity, we know that there will come days when we literally have to close the book for orders.
To improve this we have done our best to build our stock levels in important items such as tables and chairs for hire, to offer the best choice for our customers for as long as possible. We've also made huge strides in improving the efficiency of our delivery schedules so that we can serve as many customers as possible every day. However, there are finite limits to what we can do and as such we have to stress to our customers that booking sooner is better than later.
To assist with this, we offer a large order deposit scheme on orders of £500 or more, booked more than 28 days in advance. For those orders, it's possible to put down a 25% deposit, allowing you to spread the cost of your wedding hire order across time, helping your cashflow situation. If you are worried about how numbers might change, we can work with that too. It's possible to amend your order up to seven days prior to delivery, which can come as a relief if someone finally decides that they can make it after all on short notice.
We pride ourselves on our commitment to customer service. We offer delivery and collection of wedding hire items seven days a week, complete with order tracking to save you from worrying about where our drivers are. Our automated system will text you both in the morning and when we're on our way to confirm we're coming, while our tracking map will show you where our driver is.
One of the things we do recommend is that delivery of hire items is at least the day before the wedding and collection is the day after. For weekend weddings, it works out cheapest for us to deliver on Friday and collect on Monday, which is handily covered by the three day hire period. Delivery the day before means in the unlikely event of any issues, there should be sufficient time to fix them; after all no one wants to find out that they ordered the wrong plates 20 minutes before the wedding breakfast is due to be served.
Unlike many wedding hire companies, we don't work on a quotation basis. It's our aim to empower our customers to place their order with the minimum of fuss. To achieve this, we have made all stock levels visible online, along with all of our pricing. This means that if a product is showing as available for your dates, we definitely will have it for you.
We have done everything we can to make all our checkout procedure as transparent as possible. All costs are shown on the checkout screen before any payment details are taken, so that you don't get hit with any surprise hidden charges. If there is anything you're not sure of, just ask our customer service team via the live chat facility and they'll be glad to help.
The order process was so easy and efficient, good value for money. Definitely use again
Great service, even when something went wrong, fixed immediately without complaint, would recommend without hesitation
Very please with the service. Straight forward, no hassle. Delivery on time and organised same with the collection. Will be using again in the future
Excellent Service, good communication, everything went to plan ... Thank You
No fuss, no bother. Very glad we booked assistance with the delivery. Collection was quick and efficient. Notified of delivery and collection times.
Choose from our vast range of catering hire, furniture hire and exhibition hire products. Select from the categories listed below or use our great search function above.