Ordering with Expo Hire is easy. Because all of our products, price and stock availability are listed online, it’s possible to order what you need in one visit to the website. Here’s how it works.
As an internet company, we don't work by offering quotes as all the information you need is online. If you are a business customer and require a quote to fulfil your own procedures, then please email firstname.lastname@example.org. Please note we do not price match and prices will be the same as those offered on the website.
Step 1 – Adding items to your basket
All products we hire out are listed online with our standard hire price. The standard hire price is for three days – this doesn't include the day of delivery, so from Friday to Monday is fine. Please note that delivery, collection and VAT will be calculated and added at checkout.
You can order items for less than three days but there unfortunately there is no reduction in price. You can hire items for longer than three days as long as there is availability. The product page will outline how much extended hire will cost per item per day.
When adding products to your basket, our website will ask for some details to check availability such as delivery and collection dates.
We never recommend delivery or collection on the day of an event as we cannot guarantee times; please also note that weekend and bank holiday deliveries and collections do attract a surcharge. Provided items are in stock and there is delivery and collection capacity available, you will be able to add the items to your cart. The only exception to this is orders where delivery is less than seven days away. In that instance we ask you to call us to check we have stock and driver availability before proceeding any further.
If there is anything you’re not sure about, please use our live chat facility (available 8am to 8pm) for some help, or failing that drop a line to email@example.com. Please include your dates and delivery location and we'll be happy to answer questions about products to make sure you order exactly what you want. We will advise as best as we can, but ultimately, it’s your responsibility to make sure the items you hire are suitable for the event. We regret that we cannot offer quotes via email or live chat.
Once you’ve found everything you want and have added them to your basket, you can check out.
Step 2 – Checkout
We’ve tried to make this process as easy as possible. You can check out as a guest user if you wish; however if you register for a website account you can track all of your orders with us with ease.
The first thing we ask for is delivery details. It’s important to ensure you have the right contact name, phone number and address as this will make sure delivery is a smooth process. Details such as the name of event or company are also helpful to us. You can select your address from the drop down selection generated by your postcode, or you can enter it manually.
We also ask for invoice details. You can select "Use Delivery Details" if they are the same as the delivery address; however if these are different please enter them so that your invoice will be correct.
Next, we need you re-enter your delivery and collection dates. This will enable our system to confirm your delivery charges. It is your responsibility to ensure that we can deliver and collect on the dates you have requested. You can also request an early or late slot, but these come with additional charges. These are itemised for you so you can choose whether or not you require them.
Then our website will ask you if you require extra services, some of which are optional and some which are not. These include send it back dirty, two-person delivery and collection and a slight damage waiver. Our website will itemise how much each service costs, along with confirming which charges are optional to help you decide what you need.
You can pay online with a credit or debit card. Orders more than 28 days in advance with a hire charge of over £500 have the option to pay a non-refundable 25% deposit to secure items.
Step 3 – Delivery
The day before we're due to deliver, we'll email you a confirmation email with all of your delivery details on including the delivery address and contact phone number. Please check this when you receive it to make sure everything is correct and contact us immediately if there are any issues.
Our delivery drivers work as multi-drop drivers, delivering to and collecting from multiple customers throughout the day. We have added a live tracking page to our website so that you can check where your driver is and how far away he is from you - simply add your postcode and order number on our order tracking page.
You will also receive a confirmation text on the morning of delivery confirming your place in the schedule, and a further text when we're on our way to you. These texts will come with your order's direct live tracking link.
Please note that our delivery drivers aren’t insured to take items up flights of stairs and are within their rights to refuse delivery should they be asked to do so. If there is any doubt about access to your property, please contact us to discuss BEFORE placing your order.
Please also note we are not able to offer customer collection from our warehouses.
Step 4 – Collection
After your event is all done, it’s time for your hire equipment to be collected. Your items should be returned to us in the condition they were hired out in and packed away in the bags and packing crates they came in where applicable. Please store them in the dry away from the elements for when our drivers get there. Please put any used linen into the supplied bags before placing into boxes as this prevents the linen being damaged by food or drink debris.
Crockery, cutlery and glassware need to be free of liquid and food debris; linen needs to be dry and free of food debris. Any other equipment that has not had the send it back dirty option selected needs to be returned in a condition where it can be rehired immediately.