Find out how we deal with collection of wedding hire, event hire and catering equipment hire throughout the United Kingdom
The party is over, the wedding is finished, the exhibition is done. All that remains is for your hire equipment to be collected and everything else is just a pleasant memory. While your event is over, our work isn’t done and there are a few things that can help us make our collection from you a speedy and efficient exercise.
There is no need to tell us how bad a hangover can feel. We’re all reasonably experienced in them here, so we know how hard it can be to tidy up the aftermath of a party. However, it’s a job that needs to be done so that we can collect our hire equipment.
The good news is there is no need to worry about washing up crockery, cutlery and glass hire as our send it back dirty service is mandatory for these items. This means that all you will need to do is to scrape food debris off cutlery and crockery and empty any liquids out of glasses before repacking them in the crates and boxes they were delivered in. While the temptation might be to pile this stuff as high as you can in the boxes, this does make them heavy and difficult to move about. We don’t expect you to make a professional job of it like our warehouse guys, but it does make things easier if you use all the boxes provided and distribute things as equally as possible.
Linen should be dry and free of food debris, wax and any glue used too before it's packed away. Please put the linen into the bags provided, and not into the boxes with the crockery and cutlery. Linen which has been soaking in food and liquids is almost always uncleanable and we really don't want to have to send an invoice for replacement charges.
If your party or occasion was not on the ground floor then you will need to get all of your equipment to the ground floor ready for our drivers to collect. Our drivers are under strict instruction from our insurers not to go up or down stairs when delivering or collecting and can refuse any collection where this is the case. If a driver refuses a collection because items were not available to be collected, then this can incur a further collection and or rental charge.
As you will have seen from your delivery, our delivery drivers are multiple drop drivers working a large number of drops and collections a day. They will want to get things loaded as quickly as possible and away, so it helps to have everything together and ready to be loaded on the van.
It’s a real pain if things get left behind so please take time to ensure everything that should be returned to us is ready to be collected. The onus is on the hirer to ensure everything is returned as it should be and if things are left behind there is likely to be extra costs involved with the hirer is responsible for.
In all honesty, telling us you had a problem with equipment when we come to pick it up is not helpful. We can’t do anything to fix the problem after the fact and it leaves our driver in a difficult position. We always urge people to check their delivery when they sign for it and to report any issues ASAP so we can fix them.
If there are any breakages of bigger items then you need to report them to the driver will then take pictures of the damage before he leaves. This way there can be no confusion over when the breakages happened and we can deal with them in an amicable and appropriate manner. Smaller items like cutlery and crockery are checked in the warehouse once they are returned.
Very efficient, easy to place/alter the order, excellent customer service
When we did have a small problem with the setup, the online chat solved it in a couple of minutes, the overall excellent service and we would happily use again
Fantastic service and a great addition to our event
Excellent customer support.
Excellent service and products, I thought the price very reasonable as I didn't want to buy 30 plus garden chairs so this was a brilliant option!
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