From your initial enquiry to the moment you collect your item, Expo Hire's hire process is designed for simplicity and efficiency. We guide you through each step to ensure a smooth and satisfying e
From your initial enquiry to the moment you collect your item, Expo Hire's hire process is designed for simplicity and efficiency. We guide you through each step to ensure a smooth and satisfying e
Expo Hire makes hiring event equipment straightforward. We break down the process into eight clear steps, from your initial enquiry to collecting your hired items. Understanding each stage helps you prepare and ensures your event runs without a hitch.
Our website, Expo Hire.com, displays real-time stock levels. To see what's available for your event, simply enter your date. You can then browse our extensive furniture range, along with other equipment categories. If an item shows as available for your chosen date, it means we have it in stock and ready for your event. Add items directly to your quote basket as you browse. For example, if you need 100 chairs for a conference, you can add them to your basket and see their availability instantly.
Once you have your items in the quote basket, submit your enquiry online or give us a call. We will then prepare a detailed quote. This quote includes the hire cost for each item, a delivery and collection charge calculated based on your venue's postcode, and any optional setup charges if you require them. Our quotes are free of charge. For standard orders, you can expect to receive your quote within a few hours. To speed up this process, have your event date, venue postcode, a clear list of the items you need, and your preferred delivery time window ready when you make your enquiry.
To confirm your booking and secure your chosen items, you will need to pay a deposit. This is typically between 25% and 30% of the total order value. Once the deposit is paid, the stock is reserved exclusively for your event date. You will then receive an order confirmation email. This email will list all the items and quantities you have hired, the delivery address, and your agreed delivery and collection time windows.
Approximately 24 to 48 hours before your scheduled delivery, we will contact you to confirm the delivery time window. If any details about your venue access have changed since you placed your order, please inform us as soon as possible. Changes made a week in advance are much easier for us to accommodate than those made the day before delivery.
On your event day, our delivery driver will arrive within the confirmed time window. For smaller orders, items will be delivered on a trolley or by hand. For larger orders, a van with a two-person crew will bring everything to your specified delivery point. The driver will check off all items against the delivery note. Please check this note carefully and note any discrepancies before signing. This confirms you have received everything as expected.
The setup of the hired equipment is your responsibility unless you have specifically paid for our setup service. Tables will be delivered folded, chairs will be stacked, tablecloths will be folded neatly in crates or bags, and crockery will be packed securely. For a typical 100-person dinner, we estimate that two people working together will need around 90 minutes to two hours to set up all the necessary items.
At the end of your event, please prepare the items for collection. Fold tablecloths loosely and return them to the crates or bags they arrived in. Rinse crockery and glassware to remove any food residue and place them back into their respective crates. Stack chairs neatly and fold tables, leaning them against a wall if possible. You do not need to wash or polish items; a simple rinse to remove excess food is sufficient.
Our collection driver will arrive at your venue within the agreed time window. They will check the items against the original delivery note. Expo Hire's damage waiver is available to cover accidental breakages. This means that if a glass is accidentally broken or a plate is chipped during your event, you will not be charged for it at the end of your hire.
We understand that events can be busy, and minor wear and tear is expected. This includes slight scuffs on table legs or minor marks on tablecloths that do not affect their usability. Accidental damage, on the other hand, refers to items that are broken beyond repair due to an unforeseen incident. Our damage waiver is designed to cover these accidental breakages, giving you peace of mind throughout your event. For example, if a stack of chairs topples over and breaks a few legs, this would be covered. However, if a large quantity of crockery is deliberately smashed, this would not be considered accidental damage.
Choose from our vast range of catering hire, furniture hire and exhibition hire products. Select from the categories listed below or use our great search function above.
