What can be expected on delivery?
Unless the two person carriage charge has been paid for, deliveries and collections are made by a single driver, who has 15 minutes to deliver or collect your order.
Our drivers are not allowed to take items up or down stairs or use any lift without prior approval, and all deliveries need to be made within 50 metres of the vehicle. Any delays beyond the standard delivery time caused by access issues or items not being ready will be charged at £120 per hour or part thereof.
If a driver arrives and delivery or collection is impossible then unfortunately a wasted journey charge will apply. You will be sent a live tracking link so you can monitor your delivery in real time — our drivers do not make phone calls to notify of arrival times.
If access to collecting the hired equipment is denied, blocked, or impassable, a wasted collection journey will be automatically charged. Any parking tickets issued to vehicles whilst executing a delivery or collection will be charged for whilst we appeal.
