Free minor damage waiver included on every order.
Free minor damage waiver included on every order.
Events involve constant movement. Guests knock furniture against walls. Staff drop glasses during service. Expo Hire includes a free damage waiver on every booking. We ensure minor accidental damage never turns into a billing dispute after your event concludes.
The free waiver covers accidental minor damage. This includes surface scratches on tables, scuff marks on chairs, and small chips in glassware. We anticipate this level of wear and tear when hundreds of guests occupy a venue space.
The waiver does not cover deliberate destruction. It does not cover missing items. It does not cover equipment that returns broken beyond any reasonable repair. We handle severe cases with a direct replacement invoice. We never hold your money in advance because we operate a strict no security deposit policy.
Most event hire suppliers charge a non-refundable damage waiver premium. They calculate this as 2 to 3% of your total order value. On a £1,000 order, you lose £30. On a £5,000 order, you lose £150. They add this fee to your invoice automatically.
With Expo Hire, you keep that money in your budget. We build the waiver into our standard service. You pay the equipment hire rate and the transport fee. You pay nothing extra for baseline protection.
We want you focused on running your event. You should not spend the evening worrying about minor marks on a chair leg. You return the equipment to our drivers. We inspect it at our depot. We clean it and return it to stock.
If you break a plate, we cover it. If a guest scuffs a table edge, we cover it. We absorb the cost of standard event wear and tear.
Minor breakages happen in busy service. Our waiver covers the sort of damage most event teams worry about after a long shift. If two wine glasses break during a 200 person dinner, we cover them. If three chair legs pick up scuff marks while staff move them across a venue floor, we cover that too.
The same rule applies to linen and service equipment. A tablecloth that comes back with a red wine stain sits inside the waiver. A chafing dish with a dented lid after someone drops it during clear down also sits inside the waiver. We price our service around normal event wear, so small accidents do not trigger a surprise invoice.
The waiver does not cover deliberate damage. It also does not cover missing items that never come back to us, or equipment returned in pieces after damage that goes far beyond normal event use. If a guest snaps a banqueting chair frame, if a box of stock disappears, or if an item returns stripped for parts, we charge the repair or replacement cost.
You still need to pack the stock with care and return the full order. The waiver removes the risk around minor accidents. It does not replace basic responsibility for the equipment in your care.
Most hire firms charge a damage waiver fee of 2% to 3% of the order value, then keep that fee whether or not any damage occurs. On a £2,000 order, that adds £40 to £60 to every invoice before delivery and VAT. Expo Hire includes the waiver free of charge, so you do not pay an automatic surcharge for the protection.
That difference stacks up across repeat work. Caterers, planners, and venues that place several hires each month can lose hundreds of pounds a year to non-refundable waiver fees. We keep that money in your budget instead.
The waiver covers the normal Expo Hire ranges used on events, including furniture, crockery, cutlery, glassware, and service equipment, where the damage counts as minor and accidental. If you want to check a specialist item before booking, ask our team on chat and we will confirm it for you.
A whole box of broken glasses goes beyond the sort of minor incident the waiver is there to absorb. We review the loss after the return check and charge for the replacement stock where the damage is substantial.
Tell us if something has broken or gone missing during the event. That heads off confusion at the depot and helps us prepare replacement stock for the next hire. You can still return the goods as normal if the damage falls within the waiver.
