When hire equipment malfunctions, prompt contact with Expo Hire is crucial for swift resolution and minimizing disruption. Don't delay reporting issues to ensure we can assist you effectively.
When hire equipment malfunctions, prompt contact with Expo Hire is crucial for swift resolution and minimizing disruption. Don't delay reporting issues to ensure we can assist you effectively.
Expo Hire understands that even with the best planning, sometimes equipment issues arise during an event. A single misplaced napkin is unlikely to cause concern, but when a vital piece of equipment fails to perform as expected, it can disrupt your entire occasion. Our focus is always on ensuring your event is a success, not on assigning blame. We want to help you resolve any problems quickly and efficiently, whether it's a technical fault or damage incurred during transit.
This guide provides practical steps to take if you encounter a problem with your hired equipment, ensuring you can get back to enjoying your event.
The sooner we know about an issue, the faster we can resolve it. We strongly advise you to conduct a thorough check of all delivered items before signing for them. This initial inspection allows us to identify and rectify any problems before they impact your event.
When the delivery arrives, take a few minutes to confirm that all items are present and appear to be in good working order. If you notice any damage or missing items, please ask the delivery driver to contact the Expo Hire office immediately. This allows us to arrange a swift solution, such as delivering a replacement or making a repair. Our policy of delivering equipment the day before your event is specifically designed to provide this crucial buffer time for addressing any unforeseen issues.
Problems become significantly harder to resolve the longer they go unreported. If you wait until after your event to inform us of a fault, we lose the opportunity to make things right. Similarly, breakages that are not reported promptly can lead to uncertainty about when they occurred. As the hirer, it is your responsibility to check all equipment as soon as you receive it and to contact us without delay if anything is amiss.
We recognise that in certain situations, you may not be present to receive the delivery. For example, when we deliver exhibition equipment directly to a stand, you might have immediate access. In these instances, please inspect the equipment as soon as you gain access and contact us with any queries or concerns.
When a piece of equipment malfunctions, the natural inclination might be to attempt a quick fix yourself. For very minor issues, such as replacing a blown fuse in a plug or pressing a reset button, this is perfectly acceptable. However, we must strongly advise against opening up equipment to diagnose or repair it yourself.
This caution is particularly important for high-value and complex items like commercial ovens, refrigerators, and hot cupboards. These appliances require specialised knowledge for servicing and repair. Attempting to fix them without the correct training can lead to further damage, potentially making the equipment irreparable and incurring additional costs.
If a problem can be resolved with a simple action, such as pressing a reset button, we will provide clear instructions on how to do so. For more complex issues, Expo Hire will arrange for a replacement item to be delivered or dispatch a qualified repair technician to your venue.
Many equipment issues stem from incorrect usage. This is especially common with larger items, such as those found in our catering equipment hire and outdoor hire ranges.
To help you use our equipment safely and effectively, we can provide operating manuals. We are in the process of adding these directly to our product pages for easy download. Familiarising yourself with the manual before use is the most reliable way to prevent problems. If you have any questions about operating a specific piece of equipment, please do not hesitate to call our warehouse team. They possess extensive knowledge and can offer expert advice to ensure you get the best performance from your hired items.
Effective communication is the cornerstone of resolving any issues that arise during a hire period. By following these steps, you help Expo Hire to maintain our high standards and ensure your event proceeds without a hitch. Our goal is to provide you with reliable equipment and exceptional service, and your cooperation in reporting and addressing any problems promptly is vital to achieving this.
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