The only hire company in the UK with live chat support seven days a week, 8am to 8pm.
The only hire company in the UK with live chat support seven days a week, 8am to 8pm.
Our chat team is available every day from 8am to 8pm. If you have a question about a product, want to talk through your order, or need a hand placing it online, we are there.
The website shows you live stock, prices, and carriage costs as you build your order. Chat is there for everything else: questions about specific products, reassurance that you have chosen the right items for your event, or help if you get stuck at any point in the checkout process.
Most people who use chat are placing a first order or putting together something more involved than usual. If you are unsure whether a product is right for what you need, ask us. We know the range.
8am to 8pm, Monday to Sunday. No bots. You reach a person every time.
Chat works best when you need a fast answer before you place the order. Our team can confirm product availability for your dates, check if a chair or table has enough stock for your guest count, and point you to close substitutes if one item has sold out.
We also help with the details that slow people down at checkout. You can ask what comes with a product listing, such as whether a poseur table includes a cloth, whether a chafing dish includes the fuel holders, or whether a bar package includes shelves. If you need quantity guidance, we can suggest sensible numbers for plates, glasses, or chairs against your guest list.
Venue style questions come up every day. People ask which chair suits a barn, which table works in a dry hire warehouse, or which bar stools fit a trade stand. Our team knows the stock and sees the same venue questions all week, so you get an answer from someone who deals with event layouts rather than a generic support desk.
If checkout stalls, we can help you finish the booking. We can talk you through date entry, delivery postcode checks, and card payment steps. If your plans shift after booking, we can help with delivery time changes and product amendments, then pass the right details into the operations team.
We do not tell you to ring us instead. We do not pass you to a call centre. We do not drop an automated bot into the conversation and ask you to click through canned options. Every chat message goes to a person in the UK who works with Expo Hire orders.
That matters when your question needs judgement. If you are trying to match chairs to a country house venue or trim a quote to fit a fixed budget, a human can weigh the options and tell you what people book in the same situation. A bot cannot do that, and we do not pretend it can.
The chat icon sits in the bottom right corner of every page on the website. Click it, type your question, and one of the team picks it up. You do not need an account before you start, and you do not need your basket finished before you ask for help.
Our average response time stays under 2 minutes during business hours. That speed helps when you are building an order on a lunch break, standing in a venue with a client, or trying to finish a last minute add-on before stock closes for the day.
Chat runs from 8am to 8pm every day. If you send a message after 8pm, we pick it up first thing the next morning. Your question stays in the queue, so you do not need to retype the same details when the team comes back online.
If the query cannot wait, email orders@expohire.com. That gives the operations team a written trail they can act on when they open the next shift. It also helps for changes that need venue addresses, revised timings, or order numbers attached to the request.
Chat works best for advice, stock checks, and help during checkout. We can guide you through the order and answer questions while you build the basket. For payment and final confirmation, you still complete the booking through the website or with the team using your existing order details.
Send the order number on chat and tell us what needs to change. We can add products, remove items, or adjust delivery notes where stock and route timings allow. If the change affects the transport plan or the invoice, we pass it to the operations team with the full chat history.
Our published hours stay 8am to 8pm, seven days a week. On some bank holidays we may run a reduced desk, so the first reply can take longer than a normal weekday. If the matter is urgent, send the details to orders@expohire.com as well so the team can pick it up in the next service window.
