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Unless the two person carriage charge has been paid for, deliveries and collections are made by a single driver, who has 15 minutes to deliver or collect your order.
Our drivers are not allowed to take items up or down stairs or into lifts, and all deliveries need to be made within 50m of the vehicle. If it takes the driver longer then you will be charged £12.50 per additional 15 minutes. If a driver arrives and delivery or collection is impossible then unfortunately an additional carriage charge will be added to your order.
If there are likely to be issues with regards to location, staff onsite or the size of the order, then it's imperative you advise us BEFORE you place your order. Please note that our vans cannot go off-road onto grass or dirt areas, particularly when it has been wet due to the chances of the vehicle getting stuck.
As our drivers are multiple drop drivers, any issues with your delivery or collection of your order could result in issues for other customers. We ask that you are mindful of this when we are delivering or collecting your order.