Meet the Team
Meet the Team
Expo Hire has served event and catering customers since 2003. Our team works from Birmingham HQ and from 11 regional depots across England and Wales. Sales, warehouse operations, transport planning, customer support and accounts handle each order from first quote to final collection.
Your order starts with the sales team. They check stock, dates, delivery postcode and access notes before they send a quote or take payment. They also flag order weights, timed delivery requests, exhibition access rules and any item that needs a second crew.
Warehouse teams then pick, clean, test and load the kit. They stack crates by route, label specialist items, and check that counts match the paperwork. If your order includes glassware, crockery, furniture and cooking equipment, the team packs each group in the right stillage or crate so your site team can unload in a sensible order.
Transport planners build the route after the warehouse confirms the load. They group drops by postcode, venue access window and vehicle size. That matters on large jobs, where one van may carry the furniture while another brings glassware, bars or catering kit.
Customer support stays on the order after booking. The team answers delivery questions, adds gate codes, updates site contacts and checks order numbers when you need help with tracking or invoices. Accounts then issues VAT paperwork and handles payment queries after the event.
Birmingham is the main hub. The head office team handles sales, central stock control, route planning and finance from the Aston site. Birmingham stock also backs up regional depots when a large concert, exhibition or sporting event needs extra volume.
Regional depots give the business reach without handing work to third-party couriers. Orders route to the depot that gives the best road access for your postcode. That keeps carriage costs in line and cuts travel time on event week.
The depot network covers London, Manchester, Leeds, the East Midlands, Milton Keynes, Cheltenham, Bristol, Southampton, Cardiff and Henley-on-Thames, alongside Birmingham HQ. That footprint lets the team support conferences in city centres, weddings in rural venues and outdoor festivals across England and Wales.
If you run events in more than one region, the same central team can still manage the booking. Sales can split the paperwork by venue, while transport planning assigns the right depot to each site.
Transport planning carries a lot of the pressure on event week. The routing team manages vehicle loads, weekend surcharges, timed windows, exhibition centre rules and return dates. They also make sure the driver has the right contact name, access note and unloading point before the van leaves the depot.
Expo Hire delivers and collects on Sundays, so the transport desk plans seven-day routes across the year. That service helps venues that need Monday morning setup, racecourses with weekend traffic restrictions, and city venues where access opens on Sunday afternoon.
Drivers send live GPS data into the tracking system on delivery and collection day. Your contact receives an SMS ETA on the morning of the run, then tracks the van in real time. That gives venue teams a clear handover point instead of a long wait at the loading bay.
The transport team also watches access limits. If a site has stairs, a long carry, a low bridge or a pedestrian gate, planners will tell you before the order goes out. That saves failed deliveries and protects your schedule.
Phone support runs Monday to Friday, 9am to 5pm, excluding bank holidays. Live chat runs from 8am to 8pm, seven days a week. The warehouse handles self-collection from Birmingham on weekdays between 7am and 3pm.
Use the sales team when you need a quote, stock advice, event planning help or a large-order discussion. Use customer support when you need order tracking, date confirmation, delivery notes or help finding an order number. Use accounts when you need a VAT invoice, payment receipt or balance query.
If you are planning a multi-site rollout, an exhibition stand build or a large hospitality package, call sales on 0800 910 1100. If you already have an order number and need to add access notes or check a delivery window, customer support can pick that up faster.
The point of the structure is simple. You do not chase five people to get one order out. Each department owns its part of the job, then hands the order on with the detail intact.
Expo Hire runs from Birmingham HQ at Aston and supports orders through 11 regional depots across England and Wales.
Call 0800 910 1100 during office hours for quotes, stock checks and large-order planning. The sales team handles those requests.
Expo Hire's transport planners and drivers manage Sunday delivery and collection routes. The company runs seven-day logistics across the year.
Phone support runs Monday to Friday, 9am to 5pm, excluding bank holidays. Live chat runs from 8am to 8pm, seven days a week.
Contact the accounts team if you need a VAT invoice, receipt, balance confirmation or payment query after booking.
