Answers to the main questions about ordering hire equipment from Expo Hire. If you need help with a specific venue, delivery point or stock check, contact the team before you place the order.

Why hire from Expo Hire

• The only hire company in the UK that delivers and collects on Sundays. Morning and afternoon windows available every day of the year, including Bank Holidays.
• Live GPS tracking on every delivery and collection. A tracking link and SMS ETA are sent on delivery morning. No other UK hire company offers this for both directions.
• Every order 100% guaranteed before you pay. Stock and logistics are confirmed at the point of booking. No substitutions or shortfalls on the day.
• No security deposit on any order. No damage deposit, no money held back — ever.
• Free Minor Damage Waiver on every order. Accidental breakages during normal event use are covered at no extra charge.
• Choose morning or afternoon for delivery and collection independently. Your schedule, your venue, your window.
• 11 regional depots across England and Wales. Orders route automatically from the nearest depot to your venue.

Ordering

Who can hire from Expo Hire?

Expo Hire supplies businesses, venues, caterers, event planners, schools, care providers and public sector teams. The service is B2B and the Consumer Rights Act does not apply.

How do I place an order?

Build the order online. Each product page shows live stock for your dates and the basket updates pricing as you add items.

Can I change or cancel my order?

Orders cannot be amended once placed. You can add items if stock is available. Cancellations more than 28 days before delivery receive a 75% refund, cancellations 28 to 14 days before delivery receive 50%, and cancellations under 14 days receive no refund.

Do you take a security deposit?

No. Expo Hire does not take a security deposit. Every order includes the free Minor Damage Waiver.

Delivery and collection

Where do you deliver?

Expo Hire delivers across England and Wales from 11 depots. Scotland and Northern Ireland are not covered.

How much does delivery cost?

Delivery is priced from £40 ex-VAT and is calculated by road distance from the nearest depot when you enter your postcode at checkout.

How does delivery work?

You choose the delivery and collection dates at checkout. On delivery day Expo Hire sends an SMS ETA and live vehicle tracking link.

Do I need to be there for collection?

No. The equipment only needs to be accessible to the driver. Collection from an unattended site is at the customer's risk.

Can you deliver to upper floors or inside a building?

No. Standard deliveries and collections are ground floor only, within 50 metres of the vehicle. Drivers do not carry items up or down stairs or use any lift without prior approval. If you need a specialised delivery or collection service — upper-floor access, delivery within a building, or anything that requires a site survey — do not place an order online. Contact us before ordering to discuss your requirements and obtain a quotation.

Returns and cleaning

Do I need to wash the equipment before collection?

Furniture should be returned clean and dry. Crockery, cutlery and glassware do not need washing, but you must still scrape food waste and empty drinks before collection.

What does Send It Back Dirty cover?

Send It Back Dirty covers washing only. It does not remove the need to scrape plates, empty glasses or repack the equipment ready for collection.

What if something breaks?

The free Minor Damage Waiver covers normal accidental breakages such as chipped crockery or broken glasses. It does not cover loss, theft or deliberate damage.

Pricing and planning

What is included in the item price?

The item price covers the hire period shown on the product page. Delivery, collection and any extras are charged separately.

Are prices shown with VAT?

No. Expo Hire prices are shown ex-VAT and VAT is added at checkout.

Can I get a quote without paying?

Yes. Add the items to your basket, enter your postcode and dates, and use the checkout to generate a quote before payment.