Answers to common questions about ordering, delivery, equipment, and pricing at Expo Hire. Based in Birmingham, delivering to England and Wales seven days a week.
Answers to common questions about ordering, delivery, equipment, and pricing at Expo Hire. Based in Birmingham, delivering to England and Wales seven days a week.
Orders can be placed online 24/7 at expohire.com. Browse the catalogue, add items to your basket, and check out with your delivery details and payment. If you need help, call us on 0800 910 1100 and we can take your order over the phone.
As a guide, book at least a few days before your event to allow time for picking, packing, and delivery scheduling. For large orders or events on busy dates, booking earlier gives you the best chance of securing everything you need.
Contact us as soon as possible if you need to make changes. We can usually amend orders up to a few days before the delivery date, but changes may not be possible once picking has started. Cancellation terms are shown at checkout.
For most orders, full payment is taken at checkout. Orders over £500 with a delivery date more than a month away qualify for our Large Order Deposit Scheme, where you pay 25% upfront and the balance closer to the event.
There is no minimum order value. You can order as little or as much as you need.
Yes. Add products to your basket, go to checkout, and enter your delivery details to see a full itemised price including delivery. You can email the quote to yourself from the final checkout screen without placing an order or entering payment details.
All prices shown on the website are for a 3-day hire. That gives you time for delivery, use at your event, and collection without being rushed. Longer hire periods are available — call us to discuss rates.
The hire period runs from the day of delivery to the day of collection. So if equipment is delivered on a Friday and collected on a Monday, that counts as a 3-day hire.
Yes. Contact us before your scheduled collection date and we will do our best to extend the hire. Extensions are subject to availability and the equipment not being required for another booking.
Call us as soon as you know. We will check availability and confirm whether the collection can be moved. Do not simply keep the equipment without letting us know — it may be needed for another customer's delivery.
Delivery starts from £40 and is calculated based on your distance from our warehouse and the size of your order. Use the carriage calculator to get an exact figure before you order.
We deliver throughout England and Wales. We do not currently deliver to Scotland or Northern Ireland.
We will confirm your delivery window when your order is dispatched. If you need equipment by a specific time, let us know when ordering and we will do our best to accommodate that.
Yes. Real-time tracking is available through our order tracking page. You will receive a link when your delivery is on its way.
You do not need to be present for collection. Leave the equipment in an agreed location and our driver will pick it up. Just let us know the arrangement when you place your order or contact us before the collection date.
Yes. We deliver and collect seven days a week, including weekends and bank holidays.
All equipment arrives clean and ready to use. We inspect and wash items between hires, so you will not need to do anything before your event.
No. Return the equipment dirty — crockery, glassware, cutlery, linen — and we wash it at our end. Stack it loosely and leave it where the driver can reach it. Full details are on our Send Back Dirty page.
All hires include our free Minor Damage Waiver, which covers accidental breakages during normal use. If you break the odd glass or chip a plate, there is no charge. The waiver does not cover wilful damage or large-scale losses.
No security deposit is required. The Minor Damage Waiver covers incidental breakages, and we trust our customers to return equipment in reasonable condition.
Contact us straight away. We will arrange a replacement where stock allows, or discuss a credit. Do not use equipment you believe to be unsafe.
Collection from our warehouse is not available as standard. All orders are delivered and collected by our own drivers. If you have a specific requirement, contact us to discuss your options.
Work from your confirmed guest numbers and allow a small buffer for breakages or last-minute additions. Product pages include guidance on common quantities. If you are unsure, call us and we can help you work out what you need.
Yes, in most cases. Contact us with your order number and we will add items if stock and logistics allow. Changes close to the delivery date may not always be possible, so get in touch as soon as you can.
Pricing shown per item reflects the quantity in your basket automatically. For very large orders, call us to discuss pricing.
All prices on the website are shown excluding VAT. VAT is added at checkout at the current rate.
We accept all major credit and debit cards online. For large or repeat orders, contact us to discuss payment by bank transfer or to set up a trade account.
Yes. A full VAT invoice is emailed to you automatically when your order is confirmed. If you need a copy, log into your account or contact us with your order number.
Trade accounts with payment terms are available for regular business customers. Contact our sales team to apply.
For large or repeat orders, call us to discuss what we can do. We are happy to talk through pricing on significant bookings.
Dry hire means equipment is supplied clean and in tested working order, without setup, installation, or operation by Expo Hire. You receive the equipment at your venue; connecting it, operating it, and returning it are your responsibility.
No. Expo Hire does not provide phone guidance, email support, or on-site assistance for connecting or operating any equipment. Gas appliances, electrical appliances, and beer dispense systems must be operated by someone with the relevant experience. If you are unsure whether you have the skills or facilities to operate a piece of equipment, call us before placing your order.
The customer is solely responsible for the safe connection and operation of all gas and LPG equipment, including BBQs, gas burners, LPG ovens, and gas bottle regulators. LPG connections in fixed or semi-permanent installations must be carried out by a Gas Safe registered engineer. Expo Hire supplies the equipment and gas bottles only.
If equipment cannot be operated due to a lack of experience or suitable facilities on your end, Expo Hire will not dispatch a replacement or issue a refund on that basis. All equipment leaves our warehouse in tested working order. We strongly recommend calling us before ordering if you have any doubt about your ability to operate a specific item.
Commercial catering equipment — including gas ovens, hot cupboards, beer font systems, and large-capacity urns — is designed for trade use by experienced caterers. It is not suitable for domestic kitchens or users without catering experience. If you are not a trade customer, please speak to us before ordering so we can confirm the equipment is right for your event.
Still have a question? Contact us or request a quote and we will be in touch.
